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Terms & Conditions

1. Scope and contracting party

These Terms and Conditions (“Terms”) govern all use of the website redact-pro.com and the purchase and use of the offline redaction software "Balo Redact Pro" provided by Balo.ai GmbH, a company incorporated in Switzerland (“Balo.ai”, “we”, “us”, “our”).
By purchasing, downloading, installing or using our product or by using our website, you agree to be bound by these Terms.

The contracting party is:

Balo.ai GmbH
Mühleweiher 6
8606 Greifensee, Switzerland
Email: info@redact-pro.com
 

2. Eligible users

Our product and website are intended for business and professional users as well as technically competent individual users.
By placing an order, you confirm that you are at least 18 years old and have the legal capacity and authority to enter into this agreement on your own behalf or on behalf of your organisation.
 

3. Product description

Balo.ai provides an offline PDF redaction tool designed to run locally on your systems so that document content remains under your control.
Details about features, supported platforms, editions and pricing are described on the website or in separate product documentation at the time of purchase.
 

4. Orders and contract conclusion

  • Display of products and prices on the website is an invitation to place an order, not a binding offer.

  • By submitting an order via the website checkout, you make a binding offer to purchase the selected license.

  • The contract is concluded when you receive an order confirmation email or when we provide access to the download/license, whichever occurs first.

  • We reserve the right to reject orders in justified cases (for example if information is incorrect, payment fails, or there is suspected misuse).

Where mandatory consumer protection rules apply (e.g. for EU/UK consumers), your statutory rights remain unaffected.

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5. Prices, taxes and payment

All prices are shown in Euros and, unless stated otherwise, exclusive of any applicable taxes.
You are responsible for any value‑added tax, sales tax or similar charges that may apply based on your billing address or local law.

Payment is processed through third‑party payment service providers offered on our website (e.g. credit card, PayPal, other providers).
The license is made available only after successful payment authorisation.

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6. Delivery and account

After payment completion, license information and/or download instructions for the offline redaction tool will be provided, typically via email or via your account on the website.
You are responsible for ensuring that the email address and other data you provide are accurate and that emails from Balo.ai are not blocked by filters.

If access is provided via an account, you must keep your login credentials confidential and not share them with unauthorised third parties.

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7. License grant

Subject to full payment of the applicable fee and your compliance with these Terms, Balo.ai grants you a non‑exclusive, non‑transferable, non‑sublicensable license to install and use the offline redaction tool (Balo Redact Pro):

  • solely for your or your organisation’s internal business purposes,

  • on the number of devices/users or within the scope specified in your order or license key, and

  • in accordance with the accompanying documentation.

All rights not expressly granted remain with Balo.ai.

If you purchase multiple seats or an organisational license, the permitted number of users and technical restrictions will be defined in the order confirmation or license documentation.

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8. Restrictions

You agree not to:

  • reverse engineer, decompile or disassemble the software except to the extent permitted by mandatory law;

  • circumvent technical protection measures or license limitations;

  • rent, lease, lend, resell, sublicense, or otherwise make the software available to third parties, except as expressly permitted in writing;

  • use the software to provide a commercial service bureau, SaaS or similar offering for third parties without a separate written agreement;

  • use the software in violation of applicable laws or third‑party rights.

If you need extended usage rights (e.g. redistribution, integration, OEM), a separate written agreement with Balo.ai is required.
 

9. Updates, upgrades and support

Balo.ai may provide updates, bug fixes or new versions of the software at its discretion.
Unless otherwise specified, updates that are made generally available for your purchased major version may be included for the duration of your license; upgrades to new major versions or additional features may require a separate purchase.

Support terms (e.g. email support, response times) are set out on the website or in a separate support policy.
Balo.ai does not guarantee that every error can be resolved, but will use reasonable efforts to provide assistance within the agreed scope.

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10. Data handling and privacy

The core functionality of the offline redaction tool is designed to work locally on your infrastructure; by default, document content is not transmitted to Balo.ai.
Any processing of personal data in connection with the website, licensing, analytics, marketing and support is governed by our Privacy Policy, which forms an integral part of these Terms.

You are solely responsible for ensuring that your use of the software and your processing of documents comply with applicable data protection and confidentiality obligations (including, where applicable, FADP, GDPR, UK GDPR and sector‑specific rules).

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11. Customer responsibilities

You are responsible for:

  • Selecting hardware, operating systems and environments that meet the software’s technical requirements.

  • Installing, configuring and maintaining the software in your environment.

  • Protecting access to your devices, license keys and accounts.

  • Making appropriate backups of your systems and data before and during use of the software.

Balo.ai is not responsible for any loss of data or damage arising from missing or inadequate backups.

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12. Intellectual property

The software, website content, trademarks, logos, documentation and all related intellectual property rights are owned by Balo.ai or its licensors.
You do not acquire any ownership rights in the software or content; you receive only the limited license described in these Terms.

You may not remove, alter or obscure any copyright notices, trademarks or other proprietary notices in or on the software or documentation.

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13. Trial versions and evaluation

If Balo.ai provides you with a trial or evaluation version:

  • the license is limited in time and/or functionality as specified at the time of download;

  • the software is provided “as is” without warranties; and

  • Balo.ai may terminate the trial at any time without notice.

After the trial period, you must stop using and uninstall the software unless you purchase a full license.

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14. Warranties

Balo.ai will use reasonable care and skill to provide the software substantially in accordance with the documentation at the time of delivery.
However, the software is complex and cannot be guaranteed to be error‑free or fit every specific purpose or environment.

To the maximum extent permitted by applicable law, and except as expressly stated otherwise:

  • the software and website are provided “as is” and “as available”;

  • Balo.ai does not give any guarantees regarding uninterrupted or error‑free operation, compatibility with your specific systems, or that all defects will be corrected.

Any statutory warranties that cannot be excluded under the laws that apply to you remain unaffected.

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15. Responsibility for Redaction Results


You are solely responsible for configuring, testing and reviewing the redaction results produced by the software, including verifying that all confidential, personal or otherwise sensitive information has been correctly removed or masked in the final documents. Balo.ai GmbH does not review your documents and assumes no responsibility or liability for incomplete, incorrect or insufficient redaction, any residual data, or any consequences arising from the use, sharing or publication of documents processed with the software.

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In particular, Balo.ai GmbH is not liable for any damages, losses, claims or regulatory penalties resulting from inadequate or failed redaction of documents processed with the software.

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16. Liability

To the maximum extent permitted by applicable law:

  • Balo.ai’s total aggregate liability arising out of or in connection with the software, website or these Terms (whether in contract, tort or otherwise) is limited to the license fees paid by you for the software during the twelve (12) months preceding the event giving rise to the claim.

  • Balo.ai is not liable for any indirect, incidental, consequential, special or punitive damages, including loss of profit, loss of data, business interruption or loss of anticipated savings, even if advised of the possibility of such damages.

Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is prohibited by mandatory law (for example, liability for intentional misconduct or gross negligence in certain jurisdictions).

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17. Indemnity

You agree to indemnify and hold Balo.ai harmless from any claims, damages, losses or costs (including reasonable legal fees) arising from:

  • your misuse of the software or website,

  • your violation of these Terms, or

  • your violation of applicable laws or third‑party rights in connection with your use of the software or processing of documents.
     

18. Term and termination

The license is granted for the duration and scope specified in your order (e.g. perpetual or time‑limited).
Balo.ai may terminate the license and your right to use the software with immediate effect if you materially breach these Terms and fail to remedy the breach within a reasonable period after written notice.

Upon termination or expiry of the license:

  • your right to use the software ceases; and

  • you must stop using and uninstall the software and delete any copies of license files, except where retention is required by law.

Sections that by their nature should survive termination (including but not limited to payment obligations, intellectual property, liability and governing law) remain in force.

 

19. 14‑day return and refund policy
 
19.1 General 14‑day return right

Balo.ai GmbH offers a 14‑day return and refund policy for all new license purchases made via the website.
You may request a refund within 14 days from the date of purchase, without giving any reason, subject to the conditions in this section.
 

19.2 Conditions for refunds

To request a refund, you must:

  • submit your request within 14 days of the purchase date to info@redact-pro.com, including your order number and license key; and

  • confirm in writing that you will stop using the software, uninstall all copies, and cease using any license keys or activation data provided.

Balo.ai GmbH may deactivate or block license keys connected with a refunded order.
Refund requests submitted after the 14‑day period may be declined.
 

19.3 Consumers and mandatory rights

If you are a consumer and the law in your country grants you mandatory rights (such as statutory withdrawal or refund rights), those rights remain unaffected by this 14‑day return and refund policy.
 

20. Changes to these Terms

Balo.ai may update these Terms from time to time, for example to reflect changes in the product, legal requirements or business operations.
The current version will be published on the website with an updated “Last updated” date; continued use of the website or software after changes take effect constitutes acceptance of the updated Terms, to the extent permitted by law.

If changes materially affect existing paid licenses in a detrimental way, we will inform affected customers in advance where reasonably possible.
 

21. Governing law and jurisdiction

These Terms and any disputes arising out of or in connection with them are governed by the laws of Switzerland, excluding its conflict of law rules.
For business customers, the exclusive place of jurisdiction is the registered seat of Balo.ai GmbH, unless mandatory law provides for a different forum.

If you are a consumer and mandatory consumer protection laws in your country of residence provide you with additional rights or a different mandatory jurisdiction, those provisions take precedence to the extent required by law.
 

22. Final provisions

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision will be replaced by a valid one that best reflects the economic intent.
Failure by Balo.ai to enforce any right or provision shall not constitute a waiver of
that right or provision.

Last updated: 2026-01-13

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